Customer Care
General Questions
How do I find the right battery for my MacBook?
You can check the model number on the bottom of your MacBook or go to Apple Menu > About This Mac to find your device model.
Have a look at this page for more ways to find your laptop's model number.
Are your batteries original Apple products?
Our batteries are high-quality third-party OEM products that are certified in Australia and meet Australia's strict safety and performance standards.
MacBook Adapters
What types of MacBook chargers do you sell?
We offer a range of MacBook chargers, including MagSafe 1, MagSafe 2, and USB-C power adapters compatible with different MacBook models.
How do I know which charger is compatible with my MacBook?
Check the bottom of your MacBook or go to Apple Menu > About This Mac to find your MacBook model. Then, match it with the correct wattage and connector type (MagSafe 1, MagSafe 2, or USB-C).
Have a look at this page for more ways to find your laptop's model number. Scroll down to enter your Macbook's model number to get exact product recommendations.
Is it safe to use third-party MacBook chargers?
Yes, if purchased from a reliable source like us. Our chargers are high-quality, tested, and come with safety features like surge protection and overheating prevention.
Can I use my MacBook while charging?
Yes, using your MacBook while charging is completely safe and does not damage the battery.
How do I take care of my MacBook charger?
- Avoid bending or twisting the cable
- Unplug the charger by holding the plug, not the cable
- Store the charger properly when not in use
MacBook Batteries
How long does a replacement battery last?
Our batteries are designed to last 500-1000 charge cycles, similar to original Apple batteries.
My battery isn’t charging—what should I do?
Reset the SMC (System Management Controller), and check your MacBook’s power settings. If the issue persists, contact us.
Are your MacBook batteries safe?
Yes! Our batteries come with built-in safety features like overcharge protection, temperature control, and short-circuit prevention.
Ordering & Shipping
How long does shipping take?
We offer fast shipping across Australia for our adapters. If you order before 1 p.m., can usually have the product delivered to metros areas in Sydney the next business day.
Batteries can only be shipped via land due to safety considerations and that will take between 2 and 8 business days, depending on where you are. You can estimate shipping costs and times as soon as you add a product to the cart.
Do you offer international shipping?
Currently, we only ship within Australia.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your delivery status.
Can I cancel or change my order after placing it?
If your order has not yet shipped, contact us immediately, and we’ll assist with cancellations or changes.
Returns & Warranty
Do you offer a warranty on MacBook batteries?
Yes, all our batteries come with a 12-month warranty against defects.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging.
What if I receive a faulty or incorrect product?
If you receive a defective or wrong item, contact us within 7 days of delivery, and we’ll arrange a replacement or refund.
How do I initiate a return?
Contact our support team with your order number, and we’ll provide return instructions.
How long does it take to process a refund?
Once we receive the returned product, refunds are typically processed within 5-7 business days.
Still Have Questions?
Click through the link to send us a note and we'll reply within 1 working day to help.